Question 1

Can I request late check-out?

Accepted Answer

Late check-out is available on request and subject to the following booking. We will confirm as your departure date approaches.

Question 2

Are utilities included?

Accepted Answer

For most stays, utilities such as electricity, water and cooling are included. For longer stays, any fair-use terms will be confirmed in writing before you book.

Question 3

Are towels and linen provided?

Accepted Answer

Yes. Premium linen, towels and a starter set of essentials are provided in every home.

Question 4

Are kitchens fully equipped?

Accepted Answer

Our homes feature fully equipped kitchens with cookware, crockery and appliances so you can dine in comfortably.

Question 5

Is housekeeping available?

Accepted Answer

Yes. Mid-stay and additional housekeeping can be arranged through our concierge for an added fee.

Question 6

Can families stay?

Accepted Answer

Yes. Many of our homes are family-friendly with cots, high chairs and pools available. Look for the Baby Friendly amenity or ask our team.

Question 7

Can I stay for one month?

Accepted Answer

Yes. We offer weekly and monthly stays with preferential rates. Enquire about long-stay pricing for 7, 14, 30 or 90+ nights.

Question 8

How does check-in work?

Accepted Answer

We provide a smooth, guided check-in — either in person or via secure self check-in — with full instructions ahead of arrival. A valid ID is required.

Question 9

Can I contact Mabroom on WhatsApp?

Accepted Answer

Yes. Message us any time on WhatsApp at +971 58 552 2864 for fast, friendly support in English.

Question 10

How do I book a holiday home?

Accepted Answer

Submit a booking request through any property page or our Booking Request form. Our reservations team will confirm availability and share the next steps by email or WhatsApp — no payment is taken online.

Question 11

Can I request early check-in?

Accepted Answer

Yes. Early check-in can often be arranged subject to availability. Add it to your booking request or ask our concierge and we will do our best to accommodate you.

Question 12

Is Wi-Fi included?

Accepted Answer

Yes. All Mabroom homes include complimentary high-speed Wi-Fi.

Question 13

Can I book airport transfer?

Accepted Answer

Absolutely. Add an airport transfer to your booking request and we will arrange a private meet-and-greet.

Question 14

What is the cancellation policy?

Accepted Answer

Cancellation terms depend on the property and dates and are confirmed in writing before you book. Please see our Cancellation Policy page and your booking confirmation for details.

Question 15

Is a security deposit required?

Accepted Answer

A refundable security deposit may apply and is confirmed per property before booking. It is returned after check-out subject to the property's condition.

Question 16

Are all properties licensed/approved where required?

Accepted Answer

Dubai holiday homes are regulated by the Department of Economy and Tourism (DET). Where permit or classification details apply to a property, they are recorded against that property and shared on request. We do not advertise regulatory status that has not been verified.

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